Eagles Plumbing Plus Online - Refund Policy / Terms & Conditions

  • Any goods that have been installed are not returnable or able to be exchanged.

  • Please choose carefully as full refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any products before adding them to your order.

  • Items which are ordered and subsequently returned for exchange are subject to a re-stocking fee on the return of the goods (generally but not limited to 20% of the value of the goods). It is the customers responsibility to cover this surcharge

  • Customers must also pay any return freight or Eagles Plumbing pickup charges in the event of an exchange.

  • All goods are subject to manufacturer’s guarantee and trading terms.

  • If any goods arrive damaged, please contact our Customer Service Team as soon as possible. Eagles Plumbing will arrange to have the damaged goods returned to a Eagles Plumbing Store and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds Refunds will be made by Eagles Plumbing via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days.

Customer Service:

Email: customerservice@eaglesplumbing.com.au Ph: (02) 4324 6363

Please note - this policy applies to Eagles Plumbing Plus Online only for Eagles Plumbing store policy's please see in store.